The development of Patient Participation Groups in every practice should be encouraged at the very least, or even made part of the contract compliance.
There is a Lambeth PPG Network now and we can provide support and advice to any practice wishing to set up a PPG
Have a look here for more information: 2prentisppg.com/network.htm (The forum will not allow me to post any more links - so copy and paste into your browser !!!!!!)